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Support Services

FinAnalytica’s Support Services have a proven track record across our growing client base in helping our customers achieve significant value from their Cognity solutions. By selecting our solutions, you as a customer will enjoy responsive and consistent services from our knowledgeable Customer Services professionals.

 FinAnalytica offers comprehensive Support Services for all Cognity Solutions, including:

  • Updates and new versions that ensure your Cognity solution remains relevant to your changing needs and new advances in technology.
  • On-call Services provided by FinAnalytica’s skilled Customer Services team.
  • Responsive product query e-mail support, ensuring clients get the most accurate answers to their questions in a timely manner.

New Versions and Releases

To keep Cognity up to date with the latest investment industry advances and technology, FinAnalytica continuously works to improve and enhance its Cognity solutions. Client requirements and new financial models developed by cutting-edge industry research are added to our Cognity platform and made available to our clients via scheduled Cognity releases. With each new version, we strive to enhance the Cognity user experience and add significant practitioner-driven breadth to the functionality.

On-Call Services

Global support for Cognity clients is provided by FinAnalytica’s Customer Service centers in Sofia, Bulgaria and New York, USA. Service requests are diligently tracked and prioritized to ensure they are addressed in a timely manner. Problem corrections are seamlessly integrated into every new release which are available to all of our clients.

FinAnalytica’s on-call services include problem identification, provision of error corrections or workarounds, and assistance in system recovery. FinAnalytica’s Customer Service ensures Cognity solutions bring continuous value through high availability.

E-mail support

In addition to troubleshooting technical issues or assisting with integration over the phone, FinAnalytica e-mail support is constantly available to you and ensures that your issues or questions are automatically routed to the professional who is best qualified to resolve it. FinAnalytica has strict procedures for escalating client requests which guarantee that our IT professionals work under tight deadlines to resolve our client’s issues.